Service

Contact our service team:

Fon: +49 (0) 671 601 283
Fax: +49 (0) 671 601 185
E-mail: service(at)schneiderkreuznach.com

Please send your repairs to:

Jos. Schneider Optische Werke GmbH
Service
Ringstraße 132
55543 Bad Kreuznach

GERMANY

In the case of questions you can also contact the specialist dealers in your area and the respective camera producers as well as our international agents. They will be also pleased to be of assistance to you.

If you want to send your lens for repair please fill in and attach the covering letter repair consignment to the parcel.

If you want to return goods for some other reasons (eg. loan, wrong ordered goods,...) please fill in and attach the covering letter return consignment to the parcel.
 

  • A remote diagnosis is neither possible for the repair costs nor for the fault analysis. If necessary, we would ask you to send your lens directly to our Service address. Our estimate of costs will then inform you on the necessary measures.
  • For rejected estimates of costs we have to charge a fee of EUR 80.00 + shipping charges + import duty.

Exceptions

The service for our cine lenses CINE XENAR and FF-Prime as well as projection lenses CINELUX-ULTRA, DiStar*HD, CINE DIGITAR is carried out by our division in Göttingen.

Contact our service team:
Fon: +49 (0) 551 - 50 58 – 3
Fax: +49 (0) 551 - 50 58 – 410
E-mail: entertainment(at)schneiderkreuznach.com

Please send your repairs to:
Jos. Schneider Optische Werke GmbH
Werk ISCO Goettingen
Anna-Vandenhoeck-Ring 5
(Gewerbepark Siekhoehe)
D-37081 Goettingen / Germany


The service for large format lenses and accessories from Schneider-Kreuznach is carried out by:

Christoph Greiner Photo
Steinbergstraße 26
34355 Nienhagen/Staufenberg
Tel: 05543 - 30 35 90
Fax: 05543 - 30 35 91
www.greiner-photo.de
info(at)greiner-photo.de

Service for Schneider-Kreuznach lenses for medium format systems from PhaseOne, please contact your PhaseOne dealer or contact your local PhaseOne office.

All services for medium format lenses from Franke&Heidecke (Rollei) will be accomplished by:

Paepke-Fototechnik
Siemensstraße 43
40227 Düsseldorf
paepke-fototechnik(at)gmx.de

Wiese Fototechnik
Danziger Straße 47-49
20099 Hamburg
Tel: +49 40 - 85 03 49 0
Fax: + 49 40 - 85 11 22 1
www.wiese-fototechnik.de
info(at)wiese-fototechnik.de

Paepke-Fototechnik and Wiese Fototechnik use original replacement parts from Schneider-Kreuznach.

Please note the following agreements with our co-operation partners Kodak, Samsung, and LG Electronics:

According to our contractual agreements with our partners, we are not authorized to sale spare parts of its products. The partners are solely responsible for distribution and services.

The respective customer service section will gladly provide assistance. Please contact them directly. Thank you for your understanding!